Thank you for choosing our product. As adult products are considered intimate items, to protect the health and rights of all users, we have established the following return and refund policies:

I. Scope of Returns (Opened products are also eligible for return)

Returns due to quality issues: If the product you receive is damaged, malfunctioning, or has obvious quality problems, you can apply for a return or exchange.

Returns without opening: Provided it does not affect resale (the product is unopened and the packaging is intact), you can apply for a return within the specified time after signing for it.

II. Situations where returns are not supported:

The product has been opened, used, or its resale is affected by personal reasons;
Returns due to personal preference (e.g., dislike, not meeting expectations);
Damage not caused by quality issues;
Exceeding the return application period;
Unable to provide valid order information or proof of purchase.

III. Return Process

Please contact customer service to submit a return request and explain the reason;
Provide the order number and relevant proof (if it’s a quality issue, please attach pictures or videos);
After approval, please send the goods back to the address provided by customer service;

Once we receive and confirm that the goods meet the return conditions, we will arrange a refund or exchange.

IV. Refund Policy
Refunds will be returned via the original payment method. The specific arrival time depends on the payment platform;
For returns not due to quality issues, the buyer is responsible for the shipping costs;
For returns due to quality issues, we will bear the shipping costs (pre-confirmation required).

V. Privacy and Packaging

Please keep returned goods discreetly packaged or properly packaged to avoid disclosing product information during transportation.

VI. Special Notes

Adult products have special characteristics. Please carefully confirm the product information before placing an order. If you have any questions, we recommend consulting customer service before purchasing.

Phone: 270-764-8340
Email: [email protected]
Return Address: 220 LONGFELLOW DR COLORADO SPRINGS.CO 80910

For returns or any questions, please contact us via “Contact Us” for prompt assistance.