To help you better understand and use our products and services, we have compiled the following frequently asked questions and answers:
I. About the Products
- Are the products safe?
We prioritize the use of safe materials (such as silicone, TPE, etc.) and conduct quality screening to ensure that the products meet basic safety standards. Please use them with confidence.
- Are the products brand new?
All products are brand new and unused, and undergo basic inspection before shipment.
- Is there any odor?
Some materials may have a slight odor upon initial use, which is normal and will gradually diminish after ventilation.
II. About Privacy
- Is the shipping confidential?
Yes, all orders are discreetly packaged, and the outer box will not display the product name or sensitive information.
- Will others see my purchase history?
We strictly protect user privacy; your orders and personal information will not be disclosed to the public.
III. About Orders
- Can I modify or cancel my order after placing it?
You can contact customer service to request modifications or cancellations before the order is shipped. Once shipped, it cannot be changed. 7. Which payment methods are supported?
The specific payment methods are subject to the information displayed on the checkout page.
IV. About Shipping and Logistics
- How long does it take to ship?
Generally, orders are shipped within 1-3 business days after successful payment (subject to actual conditions).
- Can I track the logistics information?
Yes, we will provide you with the tracking number after shipment for your tracking.
V. About Returns and Exchanges
- Do you support returns and exchanges?
Due to the special nature of the product, unopened goods can be returned or exchanged under certain conditions; opened or used goods generally do not support returns or exchanges (except for quality issues).
- What should I do if there is a problem with the product?
If you receive a product with a quality problem, please contact customer service promptly and provide relevant information. We will assist in handling the issue.
VI. About Use
- How to clean the product?
It is recommended to use warm water or a dedicated cleaning product to clean it. Keep the product clean and hygienic before and after use.
- Is it necessary to use a lubricant?
Some products are recommended for use with water-based lubricants to enhance comfort and experience.
If you have any further questions, please feel free to contact us via “Contact Us” for professional support.